• led by the Digital Experience Team at Renfrewshire Council

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Who we are

The Council’s communications, marketing, design and digital experience team is here to support you to reach your audiences, get your message across and achieve your goals.

About the team

We are the Council’s communications, marketing, design and digital experience team. That’s quite a mouthful. But then we’re quite a team.

We are here to celebrate your amazing work, highlight the vital public services you provide, showcase everything Renfrewshire has to offer and deliver targeted, impactful campaigns that raise awareness, promote understanding and change behaviour.

Everything we do is underpinned by our values, acting fairly, being helpful, collaborating and learning.

We don’t like to brag, but our work has been recognised locally, nationally and across the UK. This includes Council staff awards, event awards from Scottish Thistle and Creative Exchange and campaign awards from the Chartered Institute of Public Relations and the Scottish public sector.

Here’s a video showcasing some of our recent digital work and you can see more examples in the blog section of the thread.

What we do

Working much like a marketing, communications and digital agency, we pool our knowledge and experience from a diverse range of professions – including media relations, marketing, internal communications, graphic design and digital experience – to deliver on your objectives.

We can write social media content, design some printed materials, or publish information on a website, but first we work with our services and partner organisations to understand what they are trying to achieve, put simply the who, what, when, where and why.

By knowing this and having a fuller understanding of your aims and objectives, we can deliver a much better outcome.

The core role of our communications is to:

  • deliver campaigns which change behaviour and perceptions of our place and organisation, working closely with communities in ways that are easy for them to talk to us
  • demonstrate the operational effectiveness of public services
  • build trust and faith in the Council by managing the Council’s reputation, especially in times of crisis
  • ensure that our services, policies and programmes are easy to find and understand.

Digital Experience programme

In the age of dependence on the internet, a trustworthy, reliable and transparent digital experience is a must-have for Renfrewshire Council.

Started in 2019, our Digital Experience programme aims to make it easier for our customers, service users and staff to access and use our information and online services.

Read more about the Digital Experience vision

Internal Communications

Good internal communication matters, because it helps us all do our jobs more effectively, which means we can deliver the best possible service to each other, and in turn residents and local communities.

It is too important to be left to one team or department, it is everyone’s responsibility!

Read more about the work of the Internal Communications team

How we do it

We have an agreed Communications and Marketing long-term strategy and annual plan, which prioritise our work. We consider the requests you submit against our strategic priorities and annual plan.

Working with you, we’ll agree on the plan of action, how long we will need and the best approach to deliver on the objectives.

We’ll consider the channels, the design solutions, the digital requirements, things like tone of voice, timing, and media engagement.

There’s plenty of channels and approaches we use, including:

  • websites, social media platforms such as Facebook, Twitter, Instagram, LinkedIn, YouTube and tools like Google locations
  • media engagement, familiarisation trips for bloggers and journalists
  • staff Take 5, newsletter, manager briefings
  • infographics, videos and short films
  • outdoor and print advertising, radio, TV and online
  • corporate events
  • e-newsletters
  • photography
  • leaflets, letters, posters and packs.

Make a request

Our services are available to all our colleagues across the Council and we have developed a simple Make a Request process. The team monitor requests Monday to Thursday 8am to 6pm and Friday 8am to 5pm.

Once you’ve completed this, we will work with you to make sure the information has been shaped around the user needs, is shown in the right place and time, is structured properly in the right accessible format, and delivers on the agreed objectives.

You can find out more about how we prioritise requests and levels of support available by reading our Support Policy.

Make a request


Latest articles from The Thread

Whether you’re one of our content publishers, a colleague from another service, or a member of the public, we’re here to share our expertise and the improvements we make to the digital channels you use.

View all articles