• led by the Digital Experience Team at Renfrewshire Council

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Make a request

Whether you’re looking to publicise a project, update information on a council service or fix a glitch, please get in touch with us by completing the appropriate online form. 

How the request process works

You can submit three different types of request: 

  • Promote a specific project, campaign, event, or success 
  • Provide information about a council service, policy, strategy, or guidelines 
  • Make an admin request. 

We can’t action any work if you don’t submit a request in this way. We are happy to help, all we ask is you get in touch in plenty of time and share as much information as you can. 

For a new project or campaign, we need to know about six weeks in advance; for everything else it’s a little less, but as early as possible is always appreciated. 

What happens next?

Once you have submitted a request, you’ll receive an email confirming it has been received and we will be back in touch as soon as we have reviewed your request.

When reviewing your request, we’ll check it against our current priorities agreed with the Council Management Team. Right now, we’re focusing on communicating COVID-19 public health information and on supporting our recovery from the impact of the pandemic across our communities, our businesses and our organisation. You can check the response times and how we prioritise requests on our Support Policy.

At that point, we might need to ask a few more questions and once we have a full understanding of your request, we’ll confirm the next steps.

Promote a project, campaign, event, or success story

This form is for both internal and external promotional activities. It could be you want to raise awareness of a project, a campaign or an event you are organising, or maybe it’s about praising a colleague or a team, celebrating their amazing achievements. You can also use this form if you are wanting to promote a council service, a policy, a strategy or new guidelines. 

Some examples of this are: 

  • promoting a public consultation or survey 
  • showcasing a housing regeneration project 
  • featuring the procurement team 
  • marketing the award-winning Halloween Festival 
  • hosting a climate change conference 
  • delivering the Team Up to Clean Up campaign 
  • joining support for a national awareness day. 

If it’s not promotion; just information you need updating then use the ‘provide information about a council service, policy, strategy, or guidelines’ form. 

Make a request to promote something

Provide information about a council service, policy, strategy, or guidelines

Use this form if you’d like to request a change, an addition or a correction to information about a council service, including policies, strategies and guidelines. This could be something completely new, or existing information which needs updating and the information could be for external audiences or for our staff.

Some examples, it could be information on:

  • applying for housing benefit
  • paying business rates
  • accessing funding and grants for communities
  • caring for and protecting adults
  • applying for a licence.

For staff, it could be about:

  • staff recruitment
  • HR policies
  • Health and Safety guidance
  • training courses for Managers
  • annual leave information.
Make a request to provide information

Make an admin request

We provide a range of more administrative and technical activities:

  • Provision of our branding files (e.g. logos)
  • Creation and removal of editor accounts to access our websites
  • Website and social media statistics
  • Training and advice
  • CCTV redaction.

You can also ask us about creating a new website, about migrating an external website to be council hosted and about developing new functionality on the Council website. These requests are more complex and will often require approval from our Digital Board.

Important note: Requests to update or promote content on our websites are not admin requests and should not be submitted on this form. We will not process your requests to update content if you submit them on this form. Please select one of the other online forms for your content update.

Make an admin request


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